Nepalhost.com :: Your Complete Web Solution Provider

What is a domain name?

A domain name is a location on the internet. An address for your website. This domain name is the main piece of information that sets your website apart from others. No two websites can have the same domain name, it is unique throughout the world.

How does a domain name work?

A domain name provides a shortcut to the location of the server where the website's files are located. The domain name redirects your computer using DNS (Domain Name Server) settings and requests the pages to be shown on your browser. Each time you click on a link and have the page pop up you are asking that server for more pages, and each time it follows the path the domain name specifies to pull up the correct pages. This along with e-mail directing are the primary uses for domain names.

How do I get a domain name?

You can go to any number of Domain Registrars to have them register your domain name for you. You must also realize that it can take as long as 3 days for your domain name to become fully active since the time of your activation of the domain name. Nepalhost can register .com, .net, and .org domains for you. You can go to the "Domain Registration" page to register a new domain name.

Do I own my domain name?

You have to be careful when you register your domain name to be sure that your registrar does not own it. The domain name will belong to you. You will have ownership and complete control over your domain name to take it to any hosting service you wish to put your website on.

What is a domain name transfer?

A domain name transfer is more like a setting change and anything transferring possession. You still retain ownership of your domain name, however you may need to change your DNS settings to the hosting provider's servers. You can change your DNS settings at your registrar's website. From the time you change your DNS settings it may take 24-72 hours for all of the servers around the world to be updated with your new settings.

What is a domain transfer?

A Domain Transfer is a little less than it sounds. Because all of our clients own their respective domain name(s) we just ask that they have the DNS settings (Domain Name Server) have any request for the domain name be directed to our servers. Nepalhost does not become the owner of the domain name they just are the place the domain name points to.

What is my domain name?

Your domain name is not "www.yourdomain.com" it is simply "yourdomain.com"

How can I access my domain name?

Your domain name can be typed into the address bar of any browser connected to the internet in any number of the following ways:

http://www.yourdomain.com
http://yourdomain.com
www.yourdomain.com
yourdomain.com

What are DNS settings?

DNS settings are the location on the internet of the servers that your website is hosted on. Typically they are a server's name and the IP address they are set to.

How long does it take for DNS settings to update?

Most domain registrars take 24-48 hours. However it is not uncommon for the DNS settings to be updated in 72 hours. Please keep in mind that the settings are being sent to all the computers around the world to be updated and that can take some time.

How can I get my password to edit my settings?

Most domain registrars have an automated system where you can enter in your domain name or your e-mail address to request the username and password to your contact e-mail address for the domain name. Nepalhost's customers can go to the "Domain Registration" page to request their username and password.

NOTE: If your contact e-mail address has changed be sure to update your domain name's contact information before you forget your username and password.

How do I renew my domain name?

You renew your domain through the company from whom you registered it through. For Nepalhost, please go to this page Domain Renewal and fill out the necessary form to process your renewal.

What are the DNS settings?

PRIMARY NAMESERVER: ns1.valuetech.net
PRIMARY IP ADDRESS: 216.89.24.250
SECONDARY NAMESERVER: ns2.valuetech.net
SECONDARY IP ADDRESS: 216.89.24.251

What are the E-mail settings? (Generic)

POP3 Incoming Mail Server: mail.yourdomain.com
UserID: user%yourdomain.com or user@yourdomain.com or user (depending on operating system and e-mail retrieval program)
Password: corresponding password

What are the FTP settings?

FTP host: yourdomain.com
FTP login: (typically the first 8 characters of your username, if your username is 8 characters or less use your username)
FTP password: (corresponding password to the FTP login)

You would need to upload your website to the folder named for your website.
Example: Test123.com client would need to connect into test123.com and upload into the test123.com directory.

What are the paths for CGI? (General)

/hsphere/local/home/<your_username>/<domain>

Also, make sure that you CHMOD any files that do not work. You may need to edit your Web Service to recognize your PERL script's .pl extension. In this case, you can login to your Control Panel, click your domain, "Edit Web Service" and "Add" a CGI extension. Be default, .cgi is the only extension listed.

What is the path for PERL?

For Unix Servers it is the following: /usr/bin/perl
For Windows Servers it is the following: #!C:\Perl\bin\Perl.exe

What is the sendmail path?

Sendmail path is as follows: /usr/sbin/sendmail
For win.nepalhost.com the perl sendmail path is: c:/perl/lib/Mail/Sendmail.pm

Where is the webmail located? (Generic)

Webmail can be located at mail.yourdomain.com using your username of user%yourdomain.com and the corresponding password.

Where is the MySQL database located?

The databases are located on the sql1.nepalhost.com server, on the myphp.nepalhost.com is where the program which allows for access to those databases is located.

What is my Temporary URL?

It is found in your Web Options page at the bottom in the text field. NOTE: Do not edit this field it is for your web hosting service settings and only a Nepalhost Technician should edit settings in the text field at the bottom of the Web Options page.

How do I add a domain name to my account?

Domains are registered according to the standard procedure. Firstly, you need to purchase a domain name from a domain registration company. Secondly, you register this domain name with your web-hosting provider, from which you get your new IP address. Thirdly, you communicate this IP address to your domain registration company, where it is set as the IP address for your domain name. Then your site becomes available to all Internet community. This is true both of standard and non-standard domains. In case of standard domain names, however, the registration procedure is automated.

To add a new domain name to your account, select Register Domain in the user menu:

You will be taken to the Domain Name Registration page. It has several domain name registration forms for different types of domains.

To create a new standard domain, enter your desired domain name into the field in the first form, omitting the www part:

On its right, select domain category: .com, org, or .net, then provide your contact and billing information. Based on these data, a domain registration request will be generated and submitted to OpenSRS, a domain registration company.

To transfer an existing domain or register a non-standard domain with your account, use the second form:

If you are creating a regional domain or if you would like to go for a different domain registration company, no automation is provided. This is why you first need to make sure you have a valid domain name. Enter it into the lower box, omitting the www part. After the registration, you will be given the information to communicate to your domain name registration company.

What is a Virtual Domain?

Virtual Domain Hosting means having your own domain name (http://www.your-name.com) without having to install expensive server hardware and software. With Virtual Domain Hosting, you utilize our server's storage space, however you are still professionally represented via your own personal Internet web address domain name (www.your-name.com) and by your own personal e-mail address domain name (you@your-name.com).

How long does it take to set up a new account?

Typicaly a few hours if you placed your order over the phone and within 24 hours if it was placed online. However for large orders credit card verification may be necessary and those accounts are setup within 2-3 days.

Can I upgrade my account?

Yes you can. Either through your control panel or you can send an E-mail to billing@nepalhost.com with your domain name, current account plan and desired account plan and they will do a price estimate on the plan upgrade and get back to you in 24-48 hours.

How do I get a domain name?

You can register a domain name with Nepalhost during the sign-up process or your can go to any domain registrar and follow their steps to purchase your domain name.

Do you handle the domain registration process?

Nepalhost can register .com, .net and .org domain names for you. However you can not register any other extensions at this time through Infinology.

Do you support domain extensions other than .com, .net and .org?

Nepalhost supports all domain extensions available.

How long does it take for my domain to become active?

Typically 24-48 hours need to pass before the domain name or any changes made to it will be reflected on all the computers across the world.

When I register a domain name who will have ownership of it?

When you register a domain name you are the sole owner of it and you should watch out for companies who host you that own your domain name. Should you wish to cancel their service they still retain ownership of your domain name. Infinology does not do this. All of our clients own their domain names and Nepalhost has no control over their settings or registry information.

Can I transfer an existing domain to your servers?

Yes, all you need to do is enter into your domain management area with your domain registrar and have the DNS settings pointing to Nepalhost's servers. Once this is done within 24-48 hours all of the mainframes on the internet will update their records and point your domain to our servers where your website is located.

Will I have unlimited access to update my pages?

Yes you do, all of our customers have 24/7 access to their FTP accounts and can update pages at anytime.

Does Nepalhost place any kind of advertisements on your web site?

Nepalhost does not place any advertisements of any kind on your webspace. Unlike free web hosting providers we do not require you place a banner ad or any other advertisement on your website. You of course can place your own advertisements as you wish on your web space.

Can I use my account for commercial purposes?

Yes, you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information available to the users of the Internet community and we encourage our customers to utilize such an enormous medium.

Can I access my domain address with or without the "www"?

Yes your website will work typing in any of the following commands into your browser.

http://www.yourdomain.com
http://yourdomain.com
www.yourdomain.com
yourdomain.com

How long does it take for my domain to become active?

Any DNS change can take up to 48 hours for the settings to propagate throughout the servers of the world.

How can I FTP files to my website?

First you will need an FTP program many free versions are located at Download.com Once you have installed the program you will need to enter in your domain settings for your FTP access which are: (Generic)

Once those are entered. Click the connect button and you will be automatically connected to and logged into your FTP account. Once you have entered your account you need to upload those pages for which you wish to place on the internet into the folder named for the domain name. ex. Test123.com client would need to connect into test123.com and upload into the test123.com directory.

How many FTP Accounts do I have for my hosting plan?

Typically there is only one account. However you can add more sub-accounts.

I uploaded my new webpage, but I still see the old one, what is wrong?

More likely then not you have not overwritten the index.html file which is automatically placed in the domain folder to protect any work you are doing on your website from being publicly viewed. Simply enter into your account and rename the page you wish to be shown first as index.html. If there are 2 index files located in your directory delete the default Infinology page.

How do I use Frontpage to publish files to my website?

Because there are so many platforms and versions of Frontpage, we suggest that you view your Frontpage Help file for more information about using FrontPage to publish.

I am getting notices about nearing my traffic limit. What is this?

You are most likely nearing your traffic limit. All accounts have traffic limits on them of 1, 2, 3 and more Gigabytes per month. Going over this traffic limit is nothing to worry about. If you go over your limit you will be automatically charged $6 per GB gone over and a portion there of.

Do you support Active Server Pages?

Our windows server supports basic ASP. If you are not on a windows plan then you are not on a windows server.

Are 3rd level domains available (anyname.mydomain.com)?

Yes they are, however they cost NRs. 2000 per 3rd level domain. These are called sub-domains and can be enabled in your control panel.

What are Frontpage Extensions?

Frontpage Extensions are the programs running on our server that translate code that Microsoft's Frontpage Program automatically enters into your webpage while you are building it. These settings can cover something as basic as a color change to more complex features such as shared borders or form submission. These extensions are installed on the servers to recognize and convert the uploaded file code to a code which is translated to the user when your webpage is accessed.

Does my account have Frontpage Extensions on it?

If you enter your control panel and have a quick access button stating so or in your Web Settings in your control with a Frontpage Settings button then Yes you do have them. However it does not mean they are enabled. On some lower accounts Frontpage Extensions cost an additional setup fee to turn on. Check your billing prices to see how much Frontpage settings are for your account.

How do I use Frontpage Extensions?

You directly do not use Frontpage Extensions unless you upload (publish) your website using these settings. The only way to fully utilize Frontpage's special settings and features is to upload through Frontpage itself. This process is called "publishing" by Microsoft. Publish your webpage to your domain and your Frontpage settings will be intact. If you FTP your website to the server these settings may not all have been transferred.

What are the Frontpage Settings?

Typically you need to connect to: http://yourdomain.com/

With the username and password for your FTP account. You can change these at anytime in your control panel, however when you do change them your Frontpage Settings are re-installed and you will lose all your Frontpage specific information.

What does EDIT mean in the Control Panel?

The EDIT button resets your Frontpage Username and Password. When you submit your new username and password your Frontpage settings are reset as well to their original working order.

What does FIX mean in the Control Panel?

The FIX button resets your Frontpage settings without changing your Frontpage username and password which you use to upload (publish) your files

Why can I not password protect directories in my Frontpage settings?

The password protect features of Frontpage require the admin.exe file in your folder, this file is restricted. It has complete access to the Frontpage Settings on our servers and is not available for access by our shared web hosting clients for security reasons.

Do I own the server?

No, we are simply renting the server to you with a permanent high speed connection to the Internet.

Why can't I send mail out from my server? (SMTP)

Due to our strict spamming policies, we do not allow sendmail to send outside of the local machine. The POP3 server however, can be checked from anywhere. In order to sendmail, you will need to contact your individual ISP and find out the settings for their SMTP server so that you can use it.